Privacy Policy β How 7db Collects, Uses, and Protects Your Data
Your privacy is a core responsibility at 7db. This policy explains exactly what personal data we collect from Bangladesh players, why we collect it, and how we keep it secure.
Introduction
7db is committed to protecting the privacy of every player who accesses the platform from Bangladesh or elsewhere. We understand that trust is the foundation of any relationship between a player and an online gaming platform. This Policy is designed to be transparent, plain-English, and practical β so you know exactly what happens to your data when you use 7db.
We collect only the data we genuinely need to operate the platform, process payments, prevent fraud, and comply with applicable regulations. We do not sell your personal data to third parties, and we do not use it for purposes beyond those described in this Policy.
This Policy applies to all data collected through the 7db website, mobile experience, customer support channels, and any related communications. It should be read alongside our Terms & Conditions, which govern your use of the platform as a whole.
Privacy at a Glance
Six things you should know about how 7db handles your data.
SSL Encryption
All data transmitted between your device and 7db is protected by industry-standard SSL/TLS encryption.
No Data Sales
We never sell, rent, or trade your personal information to any marketing company or unaffiliated third party.
Purpose Limitation
Data collected is used strictly for operating the platform, processing payments, and preventing fraud.
Retention Limits
We keep your data only as long as reasonably necessary or required by applicable regulations.
Your Access Rights
You can request a copy of the data we hold about you at any time by contacting our support team.
Cookies Used
We use essential session cookies and analytics cookies to improve your experience on the platform.
Data We Collect
When you interact with 7db β whether you are browsing, registering, depositing, betting, or contacting support β we may collect the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NID/passport number | Account registration, age & identity verification |
| Contact Data | Mobile number, email address, Dhaka/Chittagong/Sylhet address | Account communications, support, withdrawal notifications |
| Financial Data | bKash/Nagad/Rocket account numbers, transaction amounts in ৳ | Processing deposits and withdrawals securely |
| Technical Data | IP address, device type, browser, operating system | Fraud prevention, security monitoring, platform optimisation |
| Usage Data | Pages visited, games played, bet history, session duration | Personalisation, responsible gaming monitoring, analytics |
| Communications Data | Support tickets, chat logs, email correspondence | Customer service, dispute resolution, quality assurance |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless it is volunteered by the Player in the context of a responsible gaming request (for example, disclosing a gambling-related health concern when applying for self-exclusion). Such data is handled with the highest level of care and used solely for the purpose for which it was provided.
Detailed Policy Clauses
How We Use Your Personal Data
7db processes your personal data only where we have a lawful basis to do so. The lawful bases we rely on are: (a) contract performance β processing your data is necessary to provide the services you have signed up for, including account management, bet settlement, and payment processing; (b) legal obligation β we are required to retain certain transaction and identity records under applicable anti-money laundering and financial regulations; (c) legitimate interests β we process technical and usage data to detect fraud, prevent money laundering, maintain platform security, and improve our services; and (d) consent β where we send you promotional communications, we do so only with your explicit opt-in consent.
Specifically, we use your data to: create and manage your account; verify your identity and age (players must be 21+); process deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, and other accepted methods; settle bets and credit winnings; monitor for responsible gaming concerns; detect and prevent fraud, collusion, and money laundering; respond to your support queries; send you transactional notifications (account activity, withdrawal confirmations); and, where you have consented, send you promotional offers and bonus communications.
How We Share Your Data
7db does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:
Payment processors: We share necessary financial data (transaction amounts, mobile wallet references) with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and Visa/Mastercard partners strictly to process your deposits and withdrawals. These providers are contractually obligated to handle your data securely and use it only for payment processing.
Identity verification providers: Where required, we share identity documents with trusted verification partners to confirm your name, date of birth, and NID details. These partners operate under strict data processing agreements.
Game content providers: Third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised session identifiers to facilitate game delivery. These providers do not receive your name, contact details, or financial data.
Legal and regulatory authorities: We may be required to disclose your data to law enforcement agencies or regulatory bodies where compelled by a valid legal order, or where we are required to report suspicious financial activity under applicable anti-money laundering obligations.
Group companies: Data may be shared within the 7db corporate group for internal administrative purposes, subject to equivalent data protection standards.
Cookies and Tracking Technologies
7db uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit the site. We use the following categories of cookies:
Strictly necessary cookies are required for the platform to function. They maintain your login session, remember your preferences, and ensure the security of your account. These cookies cannot be disabled without impairing platform functionality.
Analytics cookies help us understand how players navigate the platform β which pages are most visited, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised; it is used solely to improve the platform experience. We do not use analytics data to build individual marketing profiles.
Functional cookies remember your language and display preferences so the platform feels consistent across sessions. By continuing to use the 7db platform, you consent to the use of cookies as described above. You may manage or delete cookies via your browser settings, though this may affect your ability to use certain features.
Data Retention
7db retains your personal data for as long as your account remains active, and for such additional period as may be required to comply with legal obligations or to resolve disputes. As a general guide: account and identity verification records are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements; transaction records are retained for a minimum of five years; support communications are retained for up to three years; technical and usage data (logs, IP records) are retained for up to twelve months.
Once the applicable retention period has elapsed, your data is securely deleted or anonymised in accordance with our internal data destruction procedures. Anonymised or aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
Data Security
7db implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include: SSL/TLS encryption for all data in transit; encrypted storage for sensitive personal and financial data at rest; access controls limiting data access to authorised personnel only; regular security audits and vulnerability assessments; and staff training on data protection obligations.
While we take reasonable precautions to secure your data, no online platform can guarantee absolute security. You are also responsible for keeping your own account credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].
International Data Transfers
The 7db platform is operated for players in Bangladesh, and we endeavour to process data within the region wherever practicable. However, some of our third-party service providers β including game content studios and certain payment technology partners β may process data in other countries. Where data is transferred outside Bangladesh, we take appropriate steps to ensure equivalent data protection standards apply, including through contractual safeguards with our service providers.
Marketing Communications
7db may send you promotional emails or SMS messages about bonuses, new games, and platform features β but only if you have explicitly opted in to receive such communications at the time of registration or subsequently. You may withdraw your consent and opt out of marketing communications at any time by contacting support at [email protected]. Opting out of marketing communications does not affect transactional notifications related to your account activity, which are necessary for the operation of your account.
Children and Minors
The 7db platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal data or has registered an account, we will take immediate steps to suspend the account, delete the data, and return any deposited funds where appropriate. If you believe a minor has accessed the platform, please notify us immediately at [email protected].
Changes to This Privacy Policy
7db reserves the right to update this Privacy Policy at any time. When we make material changes, we will publish the revised Policy on this page with an updated effective date. Where changes are significant, we may notify registered players via email or an in-platform notification. We encourage you to review this Policy periodically so that you remain informed about how we handle your data. Your continued use of the platform following the publication of an updated Policy constitutes your acceptance of the changes.
Your Data Rights
As a player on the 7db platform, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected].
- Right of Access: You may request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe.
- Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it. Please ensure your account details remain up to date.
- Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to any legal retention obligations we must satisfy before deletion can take place.
- Right to Restrict Processing: You may request that we limit how we use your data in certain situations β for example, while a dispute is being resolved or while an accuracy challenge is pending.
- Right to Data Portability: Where we process your data on the basis of consent or contract, you may request that we provide your data in a structured, machine-readable format.
- Right to Object: You have the right to object to our processing of your data where we rely on legitimate interests as our lawful basis, or where we are using your data for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Questions About Your Privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7db handles your personal data, please contact our support team. We take all privacy enquiries seriously and will respond promptly.
Contact us at: [email protected]
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