7db Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, cricket betting, bonuses, account security, and responsible gaming on 7db.
Welcome to the 7db help centre. This FAQ page covers the most common questions from players across Bangladesh — from setting up your account and making your first bKash or Nagad deposit, to understanding wagering requirements, cricket betting markets, and the responsible gaming tools built into your account. If your question is not answered here, email our support team at [email protected] any time.
Account & Registration
Signup, KYC verification, password recovery, and account rules.
Deposits & Withdrawals
bKash, Nagad, Rocket, bank transfers, limits and processing times.
Games & Gameplay
Cricket betting, slots, live casino, RTP, fair play, mobile play.
Bonuses & Promotions
Welcome bonus, wagering requirements, expiry, and free spins.
Safety & Responsible Gaming
Security, 21+ policy, self-exclusion, deposit limits, support.
Contact Support
24/7 help via email — [email protected] for all enquiries.
Account & Registration
Creating a 7db account takes less than two minutes. Visit the 7db Login page, click the registration option, and fill in your mobile number, a strong password, and your date of birth to confirm you are 21 or older. Once submitted, you will receive a one-time password (OTP) on your registered mobile number to verify your account. After verification, your account is active and you can make your first deposit immediately.
7db requires a valid government-issued photo ID to complete account verification. Accepted documents include your National Identity Card (NID), passport, or birth certificate showing your date of birth. You may be asked to upload a clear photo or scan of the document along with a selfie for identity confirmation. Verification is typically completed within 24 hours of submission.
The minimum age to register and play on 7db is 21 years old. This applies to all players in Bangladesh without exception. 7db conducts age verification checks during registration and may request supporting documents at any time. Accounts found to belong to players under 21 are immediately suspended and any deposited funds are returned.
To reset your 7db password, go to the Login page and tap the 'Forgot Password' link. Enter your registered mobile number and an OTP will be sent to your phone. Enter the OTP, then create a new password. If you no longer have access to your registered mobile number, contact 7db support at [email protected] with your account details and our team will assist you through identity-verified recovery.
No — each player is permitted only one account on 7db. Duplicate accounts are prohibited under our Terms and Conditions. If you are found to operate more than one account, both accounts may be suspended and any pending bonuses forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately so the issue can be resolved without penalty.
Deposits & Withdrawals
To deposit via bKash on 7db, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit (minimum ৳200), and confirm. You will receive a payment prompt on your bKash app or a merchant number to send funds to. Deposits via bKash are processed instantly in most cases and credited to your 7db balance within minutes.
Nagad deposits on 7db are typically processed instantly and credited to your account within 1–5 minutes. The processing window depends on Nagad's own network load, which can occasionally cause minor delays during peak hours. If your Nagad deposit has not appeared in your 7db balance after 30 minutes, contact our support team at [email protected] with the transaction reference number.
The minimum deposit amount on 7db is ৳200 across all accepted payment methods, including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit for standard accounts, though very large deposits may trigger an additional verification step as part of our anti-money laundering obligations. Deposits are always free — 7db does not charge a transaction fee on player deposits.
To withdraw from 7db, go to the Withdrawal section in your account dashboard, select your preferred payment method (bKash, Nagad, Rocket, or bank transfer), enter the amount, and confirm. Withdrawals to mobile wallets like bKash and Nagad are typically processed within 1–24 hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank may take 1–3 business days depending on your bank.
The minimum withdrawal amount on 7db is ৳500. This applies to all withdrawal methods including bKash, Nagad, Rocket, and bank transfers. There is no fee charged by 7db on standard withdrawals, though your bank or mobile wallet provider may apply their own transaction charges. Ensure your account is fully verified before requesting a withdrawal to avoid delays.
Withdrawal delays on 7db are most commonly caused by pending account verification, an active bonus wagering requirement that has not yet been met, or high transaction volume during busy periods like BPL or IPL match days. If your withdrawal has been pending for more than 24 hours and none of these conditions apply, contact our support team at [email protected] with your withdrawal reference number for a status update.
Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a fully supported payment method on 7db for both deposits and withdrawals. The process is the same as bKash and Nagad — select Rocket from the payment options, enter your amount, and follow the on-screen instructions. Rocket transactions are generally processed within minutes for deposits and within a few hours for withdrawals.
Games & Gameplay
Cricket betting on 7db lets you wager on match outcomes, innings totals, individual player performance, and live in-play markets during BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. To place a bet, navigate to the Cricket section, select a match, choose your market (match winner, top batsman, total sixes, etc.), enter your stake in ৳, and confirm. Settled bets have winnings credited to your balance automatically.
7db offers a wide catalogue of slot games from leading providers including Pragmatic Play, NetEnt, and Microgaming. Titles range from classic 3-reel fruit machines to modern 5-reel video slots with bonus rounds, free spins, and progressive jackpots. All slots are playable directly in your mobile browser — no app download is required. Browse the full catalogue in the Slots section of the site.
All games on 7db use certified Random Number Generator (RNG) technology, which ensures every spin, card draw, and dice roll is statistically random and independent. Live casino games streamed by Evolution Gaming and Ezugi use real dealers and physical equipment, eliminating any question of software manipulation. 7db does not alter RTP (return to player) settings — these are fixed by the game providers and are consistent with industry standards.
Yes — 7db is fully optimised for mobile play. The platform runs in any modern mobile browser on Android and iOS without requiring an app download. The mobile experience includes cricket betting, live casino, slots, crash games, and account management — all accessible from your phone or tablet. The site is designed for touch-screen interaction, with large tap targets and a fast-loading layout suited to Bangladesh's 4G network conditions.
BPL (Bangladesh Premier League) betting on 7db follows standard cricket betting rules. Bets are void if a match is abandoned before the minimum number of overs required for a result. In the event of a tie, specific market rules apply — for example, match-winner markets may be settled on the Duckworth-Lewis result or a Super Over outcome. Full BPL betting rules are available in the Sports Rules section of your account.
Bonuses & Promotions
7db offers a welcome bonus for new players on their first deposit. The exact bonus percentage and maximum amount are displayed on the promotions page and may vary depending on current offers. To claim the welcome bonus, opt in during the deposit process. Bonus funds are subject to wagering requirements that must be met before a withdrawal of bonus-derived winnings can be made — always read the full bonus terms before claiming.
A wagering requirement (also called a playthrough requirement) specifies how many times you must bet a bonus amount before you can withdraw winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 worth of bets before the bonus converts to withdrawable cash. On 7db, different game types may contribute different percentages toward the wagering total — slots typically contribute 100%, while table games may contribute less.
Yes, bonus funds on 7db have an expiry period, typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If the wagering requirements are not completed within the bonus validity window, the bonus and any winnings generated from it will be forfeited automatically. Check the terms of each individual promotion for its exact expiry date before you start playing.
No — bonus funds and any winnings generated from them cannot be withdrawn from 7db until all applicable wagering requirements have been fully met. Your real-money balance (deposited funds not tied to a bonus) remains withdrawable at any time subject to the standard minimum withdrawal amount of ৳500. If you wish to forfeit a bonus before completing the wagering requirements, contact [email protected] and our team can remove it from your account.
7db runs regular promotions beyond the welcome offer, which may include free spins on selected slot titles, reload bonuses on subsequent deposits, and seasonal offers tied to events like BPL season, IPL, T20 World Cup, Eid, and Pohela Boishakh. These promotions are announced on the promotions page and communicated via account notifications. Free spins winnings are subject to their own wagering terms, which are displayed at the time of the offer.
7db rewards regular players through a loyalty programme that recognises consistent activity across sports betting, live casino, and slots. As you accumulate play, your account tier may advance, unlocking benefits such as enhanced withdrawal limits, personalised bonus offers, and priority customer support. Full details of the current loyalty programme structure are available in the promotions section of your account dashboard.
Safety & Responsible Gaming
7db is operated as a secure online platform using SSL/TLS encryption to protect all player data and financial transactions. The site employs fair-play certified RNG technology for casino games. Regarding legality, online gambling regulations in Bangladesh are evolving and players are responsible for understanding the laws applicable in their own jurisdiction before participating. 7db does not make specific claims about regulatory licensing from Bangladeshi government bodies.
7db uses industry-standard SSL/TLS encryption for all data transmitted between your device and our servers. Sensitive personal data including your NID details and financial information is stored encrypted at rest. Access to player data is restricted to authorised personnel only. 7db does not sell or share your personal data with third-party marketers. For full details on data handling, read our Privacy Policy.
7db provides a full suite of responsible gaming tools including deposit limits (daily, weekly, monthly), session time limits, loss limits, short-term time-out (24 hours to 30 days), and formal self-exclusion (3 months to permanent). All tools are accessible from your account settings or by contacting support. Reducing a limit takes effect immediately; increasing a limit has a mandatory 72-hour cooling-off period to prevent impulsive decisions during a losing session.
To request self-exclusion from 7db, contact our support team at [email protected] and state the exclusion period you want: 3 months, 6 months, 1 year, 5 years, or permanent. Your account will be fully suspended within 24 hours of the request. During a self-exclusion period, you will not be able to log in, deposit, or place bets, and all marketing communications will be suppressed. Self-exclusion cannot be reversed before the chosen period ends.
You can reach the 7db support team by emailing [email protected]. Our support team is available 24 hours a day, 7 days a week, including public holidays. When contacting support, include your registered mobile number and a clear description of your issue or request to help us respond as quickly as possible. For urgent responsible gaming concerns such as self-exclusion requests, flag this clearly in your message subject line.
Still Have Questions?
Our support team is available around the clock. Email us at [email protected] or explore other helpful pages below.
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